Our 30-day growth guarantee

Live plants are different from other products, so we stand behind ours. If your bulbs fail to sprout within 30 days of delivery when planted according to our growing guide, we will replace them free of charge or refund you in full — your choice.

How to make a claim

  1. Email support@silvarara.com within 30 days of delivery.
  2. Include your order number and 1–3 photos of the bulbs or planting area.
  3. We reply within 2 business days. Approved claims are shipped or refunded within 5 business days.

We do not ask you to ship dead bulbs back to us — that helps nobody.

Damaged on arrival

If your parcel arrives crushed, waterlogged or visibly damaged, photograph the box and contents before discarding it and contact us within 7 days. We will send a replacement at no cost.

Wrong item received

If we shipped the wrong variety or quantity, tell us within 14 days and we will correct it immediately at our expense.

Order changes & cancellations

You can change or cancel an order free of charge any time before it is marked as shipped. Email us as soon as possible — once a parcel is with the carrier we can no longer intercept it, but the growth guarantee still applies.

What is not covered

  • Bulbs planted outside the recommended hardiness zones (Zones 3–9)
  • Damage from extreme weather, herbicide, pets or lawn equipment
  • Bulbs stored incorrectly for more than two weeks before planting

Refund timing

Approved refunds are issued to your original payment method and typically appear within 5–10 business days depending on your bank.