Privacy Policy

What we collect

When you place an order we collect your name, email address, shipping and billing address, phone number (optional) and order history. We also collect standard technical data such as IP address, browser type and pages visited.

Why we collect it

To process, pack and ship your order
To send order confirmations, shipping notifications and respond to support requests
To detect fraud and protect your account
To improve our site and, if you opt in, to send you occasional offers

Cookies

We use cookies to keep items in your cart, remember your preferences and measure site traffic. You can clear or block cookies in your browser at any time; the site will still work but your cart may not persist between visits.

Who we share data with

We share the minimum necessary information with the partners who help us run the store: our payment processor (to take payment), our shipping carrier (to deliver your parcel) and our email provider (to send order notifications). We never sell your personal data.

Your rights

You can request a copy of your data, ask us to correct it, or ask us to delete it. Email support@silvarara.com and we will respond within 30 days.

Data retention

Order records are kept as long as required for tax and accounting purposes. Marketing subscriptions are kept until you unsubscribe, which you can do from the link in any email.